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IT Support Working Student

Company

Colas

Location

dällikon, zurich

Posted

June 26, 2026

Position Overview

Tasks & Responsibilities

  • Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
  • Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
  • Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
  • Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
  • Install, configure and maintain workstations, laptops, printers and mobile devices
  • Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
  • Maintain clear and accurate documentation and knowledge base entries

Skills

  • Strong service orientation and good communication skills
  • Structured, ...

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