Permanent Role Fixed Shift based role Fri to Sun/Mon, 7pm to 7am fixed shift Job Responsibilities
Day to day IT helpdesk operation (1st level) to support user’s problem ticket and requests
Managed Service Provider for (2nd level) helpdesk operation
Learn and support all other software platforms in the environment
Responsible for L1 to L2 infra network and internal system support
Serve as first point of contact to internal business users for their computer, printer, and various IT appliances and system usage issue
Assist for IT fix assets purchasing, installation, configuration, support and proper update IT assets and licenses info to be reviewed by seniors or support manager
Conduct backup and restore when necessary
Tracking and recording of IT assets & software inventories
Assist in power shutdown events
Track payments, preparation and submission of IT payment vou...
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