Must have the following requirements not negotiable: Minimum 5 years experience as an IT Systems Administrator Customer focused and approachable Microsoft MCS 2+ years working experience with Google Workspace Microsoft Office 2016 and up Proficient in Microsoft Active Directory Responsibilities First point of contact for user incidents and requests Managing tickets via ITSM platform Provide IT support to all users within the business User setup and configuration Workstation setup and deployment Ensure that user data backup solution is functional and user data is protected IT compliance - adhere to IT policies and procedures Maintain and update documentation of configurations #J-18808-Ljbffr