Position Summary

The IT Support Manager reports to the Director IT Offices Europe, Middle East and Africa and is responsible for delivering Tier 1 and Tier 2 IT support across our Cape Town and Johannesburg offices and remote locations. The role ensures the stability, security, and performance of IT infrastructure (wired and wireless), while supporting associates both on-site and remotely.

This position also contributes to IT projects, maintains IT security compliance, and provides occasional onsite support across EMEA locations.

Scope

Location: Cape Town

Onsite Requirement: 5 days per week

Role Type: Individual Contributor

Travel: Approximately 10% (Johannesburg)

Key Responsibilities