IT Systems Support Engineer – UAE Nationals Only

Our client, a renowned Educational Facility in Dubai, has an immediate requirement for an IT Systems Support Engineer to join their team in the Dubai office.

The purpose of the role is to provide first-level technical support to users, either remotely or face-to-face. The goal is to resolve technical issues within stipulated timeframes and ensure the IT system contributes to the overall productivity of the business.

Responsibilities include:

• Providing first-level technical support to Learners, Staff, and Faculty.
• Assisting users both in person and remotely.
• Providing technical assistance for online events and initiatives.
• Working within the department and team to resolve complex IT issues promptly.
• Accurately recording technical issues and reporting on them.
• Communicating with Department Heads and stakeholders regarding issue resolution.