Who are we looking for? Expert in analytical skills Effective Business Communication Coaching skills Operations Management SLA Management MS Office Operational knowledge of contact center platform and ITSM tool Performance Management skills Conflict management skills Capacity management Presentation skills Training need identification Technical Skills Client Technical Service Awareness - Intermediate Technical Troubleshooting - Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc - Advanced Technical Troubleshooting - Account Management/password reset - Advanced Technical Troubleshooting - OS - Advanced Technical Troubleshooting - End Devices - Advanced Ticketing Tool - Advanced MS Office - Advanced Contact center platform operating skills - Expert Contact center platform reports - Expert Networking concepts - Intermediate Client Process Knowledge - Advanced DMAIC Methodology - Advanced Client Business Awareness - Advanced Telephone etiquette - Expert Customer ...