Key Responsibilities

User Support

• Respond to helpdesk tickets, calls, or emails regarding technical issues.
• Troubleshoot hardware, software, and network problems.
• Provide step-by-step guidance to non-technical users.

System Maintenance

• Install, configure, and update operating systems, applications, and security patches.
• Perform routine checks on servers, workstations, and peripherals.
• Monitor system performance and elevate issues when necessary.

Hardware & Software Management

• Set up new computers, printers, and mobile devices.
• Maintain inventory of IT equipment and licenses.
• Coordinate repairs or replacements with vendors.

Network & Security

• Assist in monitoring network connectivity and performance.
• Support implementation of firewalls, antivirus, and s...