Description

• Provide technical support for hardware and software issues facing users.
• Diagnose and troubleshoot technical problems via remote access or in person.
• Install and configure new computer systems and software applications.
• Maintain accurate records of support requests and resolutions.
• Educate users on basic troubleshooting steps and self-service options.

Requirements

• Job Title: IT Technical Support
• Job Function: IT Technical Support
• Responsibilities and Duties: Strong understanding of common operating systems, software applications, and hardware components.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.
• Qualities and Traits: Excellent problem-solving skills and a customer-oriented mindset.
• Qualities and Traits: Effective communication ...