Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Respond to user requests and troubleshoot problems efficiently.
• Install and configure computer systems and applications.
• Maintain documentation of problems and resolutions.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science or related field
• Experience Level: Less than 1 year of experience in IT support roles
• Skills and Competencies: Proficiency in IT infrastructure, system monitoring, and IT asset management
• Working Conditions: Office environment with occasional remote troubleshooting
• Qualities and Traits: Strong problem-solving skills, excellent communication, and a proactive attitude