Job Description

• Technical Support: Respond to technical inquiries and resolve issues related to hardware, software, and network systems.
• Troubleshooting: Diagnose and troubleshoot problems with computers, printers, operating systems, and other IT-related equipment.
• User Assistance: Provide on-site or remote support for employees experiencing technical difficulties.
• Software Installation & Configuration: Install and configure software applications, updates, and patches on user systems.
• Network Support: Assist with network issues, including connectivity problems, Wi‑Fi troubleshooting, and VPN setup.
• Maintenance & Repairs: Perform routine maintenance on IT systems, including updates and repairs for hardware and software.
• Documentation: Maintain records of support requests and solutions, including troubleshooting steps, problems resolved, and feedback from users.
• Training: Provide training to users...