• Note: Min Knowledge in IT Technical Support

0-3 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.

Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).

Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).

Experience in the usage of service desk ticketing system to handle incidents and requests.

Strong analytical skills and efficient problem solving

Willingness to learn continuously.

Good Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support.)