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Job Title
Senior IT Technical Support Specialist
Location
Belfast
Department
IT
Reports to
IT Service Desk Manager
Role Purpose
The Senior IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services.
The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.
Key Responsibilities
Advanced Technical Support
Act as an escalation point for complex or high-impact incidents.
Work as part of a team to implement new software and technologies.
Investigate and diag...