Job Description
Provide prompt, courteous support for both on‑site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals.
Perform daily system monitoring, ensuring the integrity, availability, and performance of IT resources across the facility.
Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management.
Troubleshoot manufacturing‑floor technologies such as label printers, network‑connected devices, and equipment requiring elevated or hard‑to‑access locations.
Administer Active Directory accounts, file permissions, and application access, while delivering end‑user training to improve technology adoption and efficiency.
Collaborate with cross‑functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.

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