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IT Technician

Company

Revel Staffing

Location

Las Vegas, Nevada

Posted

July 13, 2026

Position Overview

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
Provide first-level technical support for common IT issues, including:Password resets and account lockouts
EMR/EHR and healthcare application access issues
VPN, email, and connectivity problems
Basic software and hardware troubleshooting
Follow documented procedures, knowledge base articles, and internal support workflows
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
Provide professional, patient, and customer-focused support to users of varying technical skill levels
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
Support incre...
        

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IT Technician

Position Overview

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