Minimum Requirements

• Matric (Grade 12)
• Relevant IT certifications such as A+ and N+
• Office 365 certification (essential)
• 3 to 5 years experience in IT support, preferably within a call centre environment

Key Responsibilities

• Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements
• Act as an escalation point for complex technical issues and support junior team members
• Maintain clear and professional communication with stakeholders throughout incidents and projects
• Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness
• Lead and contribute to IT projects from planning through to delivery
• Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems
• Conduct system audits and health checks across crit...