Role Description/Criteria

Aquinas College wishes to employ a suitably experienced and qualified IT Technician to provide efficient and high quality assistance and support to the College’s Information Technology (IT) assets and infrastructure.

This position will be a full-time, ongoing opportunity. Reporting to the IT Operations Manager and Director of Technology, the preferred candidate will combine their hands‑on technical expertise with proactive problem‑solving skills to ensure Level 1 & 2 help desk queries are resolved efficiently and our systems remain secure and maintained.

The successful applicant will have:

• relevant qualifications and proven experience in a similar Information Technology position
• experience in ITIL certification and workflows (including Incident, Major Incident, Problem, Change, Release and Knowledge Management)
• demonstrated experience in L1–L2 support skills with IT hardware, software, communi...