Responsibilities

• Provide 24 x7 support scope for client computing by phone or physical touch with the following details.
• Troubleshot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners and networks.
• Configure deploy, set up and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printer and other PC peripherals for factory automation needs. The configuration tasks include, but not limited to IP address configuration, domain joining, drive mapping and software installation.
• Perform virus scan at the location and send back report.
• Hard disk cloning and backup.
• Asset audit (PC hardware, KVM, printer, scanner other peripherals, to ensure book-to-floor compliance.
• Hardware movement between buildings/ locations for deployment, repair and dismantling.
• Audit hardware status as needed.
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