Work in a team that provides global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
Monitor key factory metrics and respond to critical deviations to minimize impact to the factories.
Build and improve Knowledge Base to enable timely resolution to the reported issues.
Compile and analyze Incident/Service Request metrics to find opportunities to reduce incidents and increase First Level Resolution Rate (FLRR).
Participate in Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.
Requirements
Diploma in Information Technology or Computer Science or Engineering, Electronics, or equivalent experience for MSC Specialist.
Good communication skills (verbal and written English).
Customer oriente...
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