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POSITION TITLE:
IT Proximity Trainee
POSITION OBJECTIVE:
Participate in the different projects along the year where equipment preparation is needed (OT projects, Evergreen, etc). Provide support to the end users (remote and out side).Create work instructions to be shared and use with the rest of the IT-MX teams.
YOUR KEY RESPONSIBILITIES:
Equipment preparation (IT / OT).
End user support (IT).
Work instructions creation.
Knowledge article creation in Servicenow.
Ticket management.
CONTRIBUTIONS FOR THE AREA:
Contribute in time reduction in the local activities.
Improve the time of response to the end users.
Create a knowledge base to be shared in IT México.
STUDENT BENEFITS:
Learn to use:
Active Directory.
CCCM fro...