As the IT Workplace & Infrastructure Analyst in Mississauga, ON; your responsibilities include the following:

• Lead analysis activities for large and complex projects and operational initiatives, providing mentorship to junior IT Analysts and other IT staff
• Identify areas for improvement within IT infrastructures
• Troubleshoot and resolve issues with IT systems to ensure Microsoft Graph or API integration exposure
• Make decisions in accordance with established policies, guidelines, and standards
• Consult with clients on a diverse range of business activities, demonstrating excellent verbal and written communication skills
• Manage time effectively, handling tight deadlines, and multi-task with strong organizational skills
• Analyze and resolve complex problems where conflicts exist between business processes and software application functionality
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