Overview

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Responsibilities

• As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and providing effective solutions while maintaining high standards of communication and service quality.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Engage with clients to understand their needs and provide timely support.
• Document and track client interactions...