Overview

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and able to thrive in a fast-paced environment. You will be joining a multinational team with French, Italian, Dutch, Italian, and English agents. UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional task...