Overview

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and able to thrive in a fast-paced environment. You will be joining a multinational team with French, Italian, Dutch, Italian, and English agents. UK-based Saa S client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems. Process both client-generated and internally generated service request tickets within specified delivery times. Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database. Flexibility to take on additional tasks as directed by Team Leader. Requirements Minimum 1-...