Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join a leading FinTech company in Greece. This role offers a unique opportunity for individuals fluent in Italian to work in the innovative and fast-paced financial technology sector. As a Customer Agent, you will support Italian-speaking clients by providing efficient and professional assistance regarding FinTech products and services.

Key Responsibilities

• Deliver top-quality customer service in Italian via phone, email, and chat channels.
• Assist clients with inquiries, account management, transactions, and troubleshooting FinTech solutions.
• Maintain accurate and detailed records of customer interactions in CRM systems.
• Collaborate with cross-functional teams to enhance customer experience and streamline service processes.
• Stay up-to-date with FinTech products, industry trends, and regulatory requirements to provide accurate ...