Location: Lisbon, Portugal (Work from Home)

Work Model: Remote / Work from Home

Schedule: Monday to Saturday (including bank holidays), between 07:00 AM and 07:00 PM (Portuguese time)
Days Off: Sunday + 1 rotational day
Industry: Retail / Pet Care
Contract: Full-time
Languages Required: Italian (C2) + English (B2)
Experience Required: Minimum 6 months in customer service or a customer-facing role

Join a Global Brand in the Pet Care Industry!

Are you passionate about delivering exceptional customer experiences? Do you enjoy helping people and communicating in Italian? We are looking for a Customer Service Advisor to support customers of a leading international company in the pet care sector.

In this role, you will be the first point of contact for customers, providing friendly, efficient, and solution-oriented support through inbound calls, emails, and chat.

What You'll Do

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