Mercier Consultancy is recruiting an Italian-speaking Customer Service Representative on behalf of a leading international company in the tobacco industry.

If you are passionate about customer service and want to work in an international environment, this is a unique opportunity to grow your career while living in one of Europe's most attractive destinations.

Your Responsibilities

As a Customer Service Representative, you will be the first point of contact for customers, providing professional support via phone, email, and chat. You will handle customer inquiries, provide information about services, and ensure an outstanding customer experience.

Key Responsibilities

• Provide customer support via phone, email, and live chat.
• Handle inquiries related to products, orders, deliveries, and after-sales services.
• Resolve customer issues quickly, professionally, and efficiently.
• Accurately docume...