AYAN InfoTech is looking for ITIL Major Incident Manager to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.

Role: ITIL Major Incident Manager
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 5+ Years

Role Summary:

The Major Incident Manager (MIM) is responsible for the end-to-end management of high severity / business critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges, coordinates cross functional teams, manages stakeholder communications, and drives post incident reviews aligned with ITIL Major Incident Management best practices.

Key Respons...