Job Summary:

The Problem Management Analyst is responsible for leading the identification, investigation, analysis, and resolution of recurring and high-impact IT problems. This role drives root cause analysis (RCA), coordinates cross-functional teams, manages problem records, and ensures permanent corrective actions are implemented to reduce service disruptions and improve operational stability. The analyst works closely with Incident Management, Change Management, Service Owners (IT teams), Engineering teams, and business stakeholders.

KEY RESPONSIBILITIES

Problem Management