Job ID: 5004

We in Nordea are looking for a skilled and motivated architect to join our Service Management (BMC Helix) team. In close collaboration with the internal product team, vendors and stakeholders you will drive the continuous enhancement of our product suite and help us achieve Nordea’s 2030 strategy. You will become an integral part of an engineering team building practical, compliant, high‑impact AI capabilities across Nordea and help shape how we build, govern, and scale agentic AI in a Nordic, regulated banking context.

About Our Team

Meet the ITSM Solution Engineering team. Our mission is to deliver the best in class enterprise service management tech to Nordea. The team comprises 20 members including ITSM architects, release train engineers, scrum masters, process & product owners, developers, testers and application & operational SMEs. We ensure smooth daily operations, implement strategic enhancements, and analyze and adopt new t...