Job Title: ITSM Business Analyst/ServiceNow Business Analyst

Location: Chicago, IL-Hybrid role

Duration: 6 months



Job Description:

POSITION SUMMARY:

Serve as a part of an IT Service Management (ITSM) team in a highly regulated environment supporting the Federal Home Loan Bank of Chicago. The ITSM Business Analyst is responsible for the daily execution, monitoring, and continuous improvement of IT Service Management processes. This role supports the operational integrity of Change Management, Problem Management, Software Asset Management, and ITSM Data Analytics, ensuring compliance, efficiency, and service quality across the enterprise. We use ServiceNow to deliver and maintain technology solutions that improve operational efficiency.



RESPONSIBILITIES