EY is hiring an ITSM Business Process Consultant to lead ServiceNow implementations and enhance client workflows. Bring your expertise in IT Service Management and HR Service Delivery to elevate processes.

As a consultant, you will engage directly with stakeholders to translate business needs into precise ServiceNow workflows. You will spearhead process discovery and ensure that implementations follow best practices. The role emphasizes collaboration with technical teams to define clear functional requirements for successful project outcomes.

Key Responsibilities: • Conduct stakeholder interviews and process discovery workshops • Create functional designs and user acceptance criteria • Facilitate ServiceNow best practice implementations • Collaborate with technical teams for accurate configuration • Support user acceptance testing and go-live readiness

Requirements: • Expertise in ServiceNow ITSM and HRSD modules • Documenting business requirements and proces...