Job Summary

We are looking for an experienced ITSM / CMDB Engineer with strong hands-on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL-aligned service management solutions on Atlassian Cloud.



Key Responsibilities

• Implement ITSM processes on Jira Service Management including: Incident, Request, Problem, Change, Knowledge, SLA, Major Incident, etc.
• Lead or contribute to end-to-end JSM implementations (from requirement gathering to go-live).
• Design, implement, and maintain CMDB / Assets using JSM Assets (formerly Insight).
• Define:
• Object schemas, object types, attributes, relationships
• Data models for services, applications, infrastructure, and business services
• Integrate JSM with:
• Mo...