Sound knowledge of ITSM processes and practical experience of process design, build and run. Experience in managing complex engagement, large programs. Knowledge of ITSM process maturity assessments and benchmarking.

Hands-on experience in performing trend analysis, clear understanding of various problem-solving technique. Good knowledge of service modeling, service catalogue definition, execution of CSI based programs. Excellent stakeholder management skills Excellent documentation and communication skills Working knowledge of ITSM tools like Service Now, Remedy, HPSM, etc.

Good understanding of metrics, SLA and report generation ITIL v3 / V4 Foundation Certification required , ITIL V3 intermediate and / or Expert desirable Good Communication skills Should have experience in handled Major incident management calls

10+ Years
Sound knowledge of ITSM processes and practical experience of process design, build and run. Experience in managing complex engagement, l...