Join Genpact as an ITSM Director to lead strategic IT service management initiatives. This office-based role focuses on enhancing service delivery through policy development and team collaboration.
As an ITSM Director, you will shape and implement the ITSM strategy, aligning IT services with business objectives. You will oversee operations, monitor performance, and guide your team to drive continuous improvement. Utilizing your leadership skills, you will manage vendor relations and ensure compliance with ITIL best practices while refining service desk operations.
Key Responsibilities:
• Develop ITSM strategy and implementation roadmap
• Define policies, procedures, and ITSM standards
• Collaborate with stakeholders on IT service alignment
• Monitor IT service delivery and performance
• Lead IT service improvement initiatives
Requirements:
• Bachelor’s in Computer Engineering or related field
• ITIL Foundation Certificate in IT Service Management
• Stro...