CGI is seeking a ServiceNow Tech Lead with a focus on ITSM to work in a hybrid model from our Markham office. Enhance your influence within the Canadian P&C insurance industry.
As a ServiceNow Tech Lead, your expertise in ITSM and case management will be vital for project success at CGI. With over a decade in ServiceNow, you will collaborate effectively in multi-team environments while bringing a strong base in commercial insurance. Your proficiency in Agile methodologies will be essential to drive innovative solutions.
Key Responsibilities:
• Strategize and implement case management workflows in ITSM
• Collaborate with teams to ensure delivery excellence
• Champion Agile project management techniques
• Guide teams in process improvement initiatives
• Support leadership in operational decision-making
Requirements:
• 10+ years in ServiceNow, primarily in ITSM
• Background in the Canadian P&C insurance industry
• Strong commercial insurance insight
• E...