# ITSM GOVERNANCE PROCESS LEADBack to job listing## ITSM GOVERNANCE PROCESS LEAD06 Jul 2026ColombiaDigital & TechnologyPermanent EmployeeApply nowShare this jobAre you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.We are looking for a **ITSM GOVERNANCE PROCESS LEAD.** The ITSM Process Lead is responsible for governing, managing, and continuously improving key IT Service Management (ITSM) processes, including CMDB, Knowledge Management, Service Level Management, Joiners, Movers and Leavers (JML), and Service Transition.The role ensures process standardization, compliance, data integrity, and alignment across global markets, supporting efficien...