Drive your ITSM expertise with Ontario Power Generation as an ITSM Operations and Process Lead in Oshawa, ON. This hybrid role focuses on improving Incident and Problem Management processes while ensuring effective communication.

As a crucial player in IT Services, you’ll report to the Senior Manager, leading ITIL 4-compliant operations for Incident and Major Incident Management. Your expertise will optimize ServiceNow, enhance process maturity, and reduce incident recurrence. You'll serve as Major Incident Commander, directly impacting service outcomes and stakeholder engagement across various teams.

Key Responsibilities:
• Lead Incident and Problem Management with ITIL 4 best practices
• Drive continuous improvement in end-to-end ITSM processes
• Direct P1/P2 restoration efforts as Major Incident Commander
• Configure and optimize ServiceNow ITSM for enhanced service stability
• Monitor KPIs and executive-level reporting for adh...