Job Title: ITSM Problem Manager Role: ITSM Problem Manager Work Model: Hybrid 3 Days per Week Onsite Position Title: Problem Manager Location: Canada Position Overview We are seeking an experienced and analytical ITSM Problem Manager to lead the organization's Problem Management practice and drive the proactive identification, investigation, and resolution of recurring IT issues. This role is responsible for minimizing the impact of incidents on business operations by identifying root causes, implementing permanent corrective actions, and preventing future service disruptions. Key Responsibilities Problem Management Governance Own and govern the end-to-end Problem Management process in accordance with ITIL best practices. Ensure effective identification, logging, categorization, prioritization, and management of problems. Drive proactive and reactive Problem Management activities across the IT organization. Establish and maintain Problem Management policies, procedures, standards, an...