The IVR AI Analytics Senior Manager is a management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of AI Analytics and reporting and Dashboards with product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to develop reporting and Dashboards for the IVR Conversational AI and build several Analytics around the system.

**Experience:**

+ Minimum of 8 years of overall experience in data analysis, reporting, and automation.
+ At least 5-7 years of hands-on experience working with Database Management Systems (DBMS) tools.
+ Knowledge of Citi’s CRS, Brands & Retail Bank data

**Technical Proficiency (Must-Have):**

+ Strong and adva...