Job Description

• Avaya Aura Experience Portal (AAEP) / Avaya Voice Portal
• VoiceXML and CCXML scripting
• Telephony protocols (SIP, H.323)
• Call flow design and orchestration
• Speech recognition and Text-to-Speech (TTS) integration
• Avaya Orchestration Designer usage
• Integration with Avaya Contact Center solutions
• Java programming for custom modules
• Web Services integration (SOAP/REST)
• Database connectivity (JDBC, SQL)
• Application deployment and troubleshooting
• Logging and monitoring tools
• Genesys Voice Platform (GVP) / Genesys Cloud CX
• Genesys Composer / Designer usage
• Interaction with Genesys Routing and Reporting
• Integration with Genesys Contact Center solutions
• Knowledge of Genesys SDKs and frameworks
• AWS cloud services integration (Lambda, S3, API Gateway, etc.)
• Microservices architecture design and implement...