Job Description:

In the role as a Tier 3 Jabra Support Engineer in Jabra Global Customer Experience (GCX) you will contribute to our purpose of Bringing People Closer. You will manage escalated tickets, solving them or maturing them for further escalation.

The team you will be part of:

Global Customer Experience (GCX) Support Engineers are SMEs for all Jabra-supported devices and software. The team supports customers every day in experiencing the best Jabra has to offer. In addition, the team takes an active role in developing others in our support ladder by providing structured training, ticket reviews, and “Ask the Engineer” sessions.
 

Internally, the team is highly focused on learning from one another and growing together. We hold each other to the highest standards of product knowledge and customer support. We are driven, engaging Jabra advocates who act with urgency, regardless of the customer or problem size.

Your contributio...