Position Overview
We're Hiring: Japanese Customer Support Specialist (N1/N2) Location: Hyderabad Work Mode: Onsite Employment Type: Full-Time Are you a Japanese language expert passionate about delivering exceptional customer experiences? We are looking for a proactive and customer-focused professional to join our team and support clients through world-class service and problem resolution. Key Responsibilities: β
Respond to customer inquiries via email and live chat in a timely and professional manner. β
Build and maintain strong client relationships while ensuring high levels of customer satisfaction. β
Troubleshoot and resolve customer issues related to products and services. β
Collaborate with internal teams to efficiently address customer concerns. β
Develop in-depth knowledge of advertising products and services. β
Educate customers on product features, benefits, and best practices. β
Maintain accurate records of customer interactions in CRM systems. β
Generate reports on recurring customer conc...