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Japanese Player Support Agent

Company

PTW

Location

Shinjuku City, Tokyo

Posted

June 19, 2026

Position Overview

  • Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
  • Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
  • Respond and support players issues via chat and email, including but not limited to password resets and more.
  • Business hours: Shift based - 11:00-20:00/12:00-21:00
  • Support 365 days a year including weekends and holidays (shift work)

    • Requirements

  • Fluent reading and writing skills in English.
  • Fluent reading and writing skills in Japanese.
  • Experience in translation and/or localization is appreciated.
  • Passionate about the video game industry.
  • Strong logical thinking.
  • Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
  • Able to deliver excellent customer servi...

    • Ready to Apply?

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