The Role
Ensure an adequate level of customer service across Mexico and Central America by managing demand, coordinating logistics processes, and providing timely solutions to customer issues, while designing and improving logistics processes.
What You'll Do
Manage customer orders, balancing demand vs. logistics and operational capacity
Coordinate with operations, plant, and sales teams to ensure service fulfillment
Handle customer claims related to logistics processes
Maintain continuous communication with customers and internal teams
Design and implement logistics processes for new customers
Propose and drive improvements in supply chain processes
Manage shipping priorities in shortage or special cases
Support customer onboarding into logistics operations
Promote continuous improvement and process innovation
Ensure compliance with safety and environmental standards
What Success Looks Like
High customer service levels (on-time...