Manage migrations, periodic upgrades, patches, fixes for Jira & Confluence. Managing the implementation and ongoing development of the Jira, Confluence platforms; Experience with configuring and administering Jira, Confluence Technical development of Atlassian Toolkit, specifically JIRA/Confluence including the collection and documentation of practice/service requirements. Implement and provide leadership assistance for change activities specific to JIRA/Confluence including preparation of how to use documentation, drive utilization and adoption and provide coaching and knowledge support.

Management of Atlassian Tools Support mailbox including responding to emails, troubleshooting and escalating technical matters Gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests Documenting systems, processes and decisions within the Jira & Confluence environments; Ma...