JOB DETAILS

Responsible for the Installation, Maintenance and repairs of Products that have been sold. Their jobs usually involve customer service because they work on-site to solve customer problems.
Responsibilities

Service engineers have to repair and service all the equipment

Perform on-site troubleshooting, service and repairs

Provide high level technical support to external customers at their location

Provide on-site training to the customers

Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.

Responds to customer complaints, evaluates and resolves problems of the customer.

Diagnosing errors or technical problems and determining proper solutions

Timely and professionally handle field service calls

Follow all company’s procedures and protocols

Co-operate with technical team and share i...