JOB DETAILS

1. Answer inbound calls and assist customers with their Queries/Request/Complains
2. Raise Request & Complaints on behalf of the customer in the CRM tool

3. Generate leads and educate customers about new products & their benefits

4. Maintain and adhere to compliance guideline

5. Capture problem indicators, highlight and suggest improvement

6. Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

7. Maintain adequate knowledge levels on products, processes and systems used

8. Ensure sales target are met

9. Display Time flexibility towards shifts as per the requirement

10. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
FUNCTIONAL AREA
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