Lead aftersales operations at BYD Canada as the Aftersales Manager. Drive exceptional customer experiences in the electric vehicle sector while supporting dealer success and technical training initiatives.
This role is crucial for ensuring dealer partners are well-equipped to provide outstanding service. You will manage warranty operations, develop training programs, and assess dealer performance to enhance the overall customer experience. Collaboration with various departments is key to achieving operational excellence and supporting the launch of new technologies.
Key Responsibilities:
• Oversee aftersales strategy and dealer compliance
• Monitor service quality and warranty performance indicators
• Conduct performance assessments for dealers
• Lead technical training and certification programs
• Engage with cross-functional teams to improve service delivery
Requirements:
• Bachelor’s degree in a relevant field preferred
• 8-10 years in automotive afters...