Become a vital part of our support team as a Bilingual Associate Technical Support Engineer. Address technical issues and enhance customer experiences while working in a hybrid setting.
In this essential role, you’ll provide expert assistance for complex technical challenges related to software and cloud services. With 2-4 years of technical support experience, your bilingual skills will help bridge communication with customers. Your contributions will not only resolve current issues but also improve future processes.
Key Responsibilities:
• Respond to complex customer technical inquiries
• Diagnose and troubleshoot software and cloud solutions
• Create runbooks and FAQs for internal use
• Participate in on-call rotations for urgent incidents
• Collaborate to develop processes for service improvement
Requirements:
• 2-4 years of experience in customer-facing technical roles
• Bilingual proficiency in English and French
• Deep knowledge of APIs, SaaS, an...