Description
Execute network operations to include configuration and analysis of customer circuits across optical and electro-optical multiplexers, routers, and switches.
Perform real-time circuit redesign (alternate routing) to restore customer connectivity during scheduled and unscheduled outages and maintenance actions.
Work directly with internal and external customers, external government agencies, and other engineering tiers to ensure maximum network availability to minimize or eliminate mission and operational impact.
Proactively monitor network alarms across platform specific network management tools.
Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Assess, identify and recommend reso...